Changes in strategy, leadership, structure, process, products, systems, or culture as a result of business improvement or mergers and acquisitions are a reality in most organisations. The rate of change is exponential and as a result the requirement to ensure changes are successfully implemented to yield maximum benefit as quickly as possible is paramount. Changing an organisation requires a systematic approach aimed at moving the entire system through the classical change curve towards ultimate acceptance and integration of the change into the fabric of the organisation. Our change management methodology is founded on the work of John Kotter. This methodology takes into account the eight steps organisations must be cognisant of completing in order to change successfully.
We have successfully mobilised changes in both small teams and large organisations through our unique approach that captures both the heart and mind and inspires action to change.
We also believe in the old adage of “Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.” To this end we ensure that in the process of change we also build capability for future change thereby enabling organisations to cope with the exponential rate of change.
Business Impact Analysis and Reporting
All of our solutions are concerned with one thing – creating sustainable and real improvements in business performance.
At the outset of our project implementation, the intended business impact is explored and agreed to. This business impact is identified utilising the Service-Profit Chain as a guiding framework (Putting the Service-Profit Chain to Work by James L. Heskett, Thomas O. Jones, Gary W. Loveman, W. Earl Sasser Jr., and Leonard A. Schlesinger).
Our solutions intend, ultimately, to shift your internal business elements in order to effect a positive impact on your customer and, therefore, your bottom line.
The Service-Profit Chain