When we think about employee experience, our minds often jump to the excitement of the initial ascent: the attraction and onboarding phase. It’s a time of energy, enthusiasm, and new beginnings. But just like rock climbing, the real challenge—and the real journey—begins once the initial thrill fades and you’re navigating the “messy middle.“
It’s much like what employees go through after joining an organisation and completing their onboarding. They’re left to find their way through their daily tasks and career progression. This is when they’re essentially free climbing and things can quickly become challenging.
The “messy middle” is always going to be characterised by complexity. After all, it’s the part of the journey where an employee is building and strengthening relationships, creating networks and resources and deepening their knowledge, experience and value to the organisation. It’s also where a lot of the organisation’s IP is formed, preserved and exchanged.
So, what can you do to help make this free climb safer and more enjoyable for everyone? We believe you should focus your energy on two key EX elements: your employee value proposition (EVP) and a carefully mapped employee journey.
Check out our full blog post for our insights and advice on how to best approach the “messy middle” and leverage this phase for success.
Need more support in reinventing your EVP or employee journey? Contact Torque and let’s create EX magic together.
