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Customer-centric Leadership Bootcamp

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Lead with customer focus and build customer-centric teams!

Customer-focused businesses grow 3.5x faster, yet over 50% of customers switch to competitors after just one poor experience. Gain actionable tools and strategies to enhance customer experiences, align teams with a customer-first culture, and lead with purpose. Learn to create loyalty-building experiences, address market gaps, and unlock growth opportunities.

Key takeaways from this bootcamp:

  • Gain clarity on the core value your business provides by rethinking its purpose from the customer’s perspective
  • Explore practical customer-centric frameworks for shaping customer experiences that exceed expectations
  • Discover how to craft compelling value propositions that resonates with your customers and drives loyalty
  • Explore ways in which to instill a culture of accountability and ownership, empowering teams to consistently deliver excellence

 

Download the brochure now to find out more about this bootcamp

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With a success record over 27 years and as the premier provider of the world’s best digital platforms, systems and content for human capital development, LRMG is today the number one provider of smart, human-centric capability development solutions to most of the African blue-chip companies in the financial services, telecoms, manufacturing, mining, educational and professional services sectors in Africa.

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Fill in the form below and we will give you access to this exciting resource

Fill in the form below and we will give you access to this exciting resource

Fill in the form below and we will give you access to this exciting resource

Fill in the form below and we will give you access to this exciting resource.

Fill in the form below and we will give you access to this exciting resource

Fill in the form below and we will give you access to this exciting resource

Fill in the form below and we will give you access to this exciting resource

Fill in the form below and we will give you access to this exciting resource

Fill in the form below and we will give you access to this exciting resource

IGNITE

Career Dreams

Fast track career growth in the new world of work:

Certified learning paths that build relevant skills and competencies

Invigorate your skills development offering:

University-certified online and blended short learning courses

Rapidly improve your scorecard metrics:

B-BBEE (South Africa) and other scorecard solutions

Trusted certification:

Digitally enabled learning solutions supported by dedicated teams of Wits, Queen's University Belfast, UFS and GIBS academics and experience managers

Real-world scarce skills training for youth:

Find, recruit and custom train youth to your demand-led specs, getting them work-ready and employable

Learnerships:

We find the talent, match personalities and abilities to your culture fit, and then train them to meet your digital skills needs

Comply with your B-BBEE, transformation and skills levy agenda:

Rapidly improve your scorecard metrics: create a talent pipeline for 4IR, ICT and Tech-future Skills

Work-ready graduates and interns:

We find the candidates (or you find them). We train them to use your technology and digital systems within the defined roles

GROW

Sales and Unlock Customer Value

Discover why your customers buy what they buy:

Learn to meet customers’ social, emotional and functional requirements

Activate and strengthen sales team engagement:

Digital sales activation challenges

Cultivate a performance-based sales culture:

Sales leadership and culture solutions

Mobilise the right sales strategy:

Sales strategy validation and optimisation

Accelerate sales pipelines and spark growth:

Customer-centric sales strategy

Grow and sustain critical sales capabilities:

Digital learning content for Sales

INSPIRE

People Productivity

Engage for sustainable high performance:

Human capital strategy, learning strategy and transformation

Future-fit your organisation for success:

Learning and talent assessments, talent management and people balance sheet planning

Connect learning journeys to performance outcomes:

Onboarding, talent development and learning mapped to your individual and company needs

Move the needle on learning experiences:

Smart learning and talent experience platforms, tools and digital learning assets

Upskill people with new digital smarts:

Digital learning content (customised or plug-and-play)

NURTURE

A Performance Culture

Talent management:

Make better future-fit data-driven decisions for your talent and organisation

Strategy and change:

Inspire your people to change and ignite their passion to deliver business results

Leadership and culture:

Enable your leadership teams to create their unique brand and to build new high-performance habits and behaviours

Digital transformation:

Enable people processes through digital technologies that transform performance

Talent assessments:

Better understand your people's strengths and your team’s productive habits to compete and win

Performance enablement:

Create a culture of feedback that actively measures performance

SHIFT

Leadership Perspectives

Establish a high-performance culture:

Interactive multimedia inspirational stories

Unlock new thinking and shift mindsets:

More than 13 intriguing true stories of high performance

Empower leaders and teams:

Expertly facilitated moderated conversations

Build new habits for high performance:

Smart toolboxes to activate habits for success